Reference

How We Handle Your Account Information

We collect what we need to verify your account, process bKash, Nagad and Rocket payments, and keep your login secure.

Account verification dataPayment transaction logsDevice and session recordsContact preferencesData retention rules
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btv9 How We Handle Your Account Information
DATA SECURITY

How We Protect Your Information

We encrypt account credentials, wallet identifiers and payment logs using industry-standard protocols so that even if storage is compromised, sensitive fields remain unreadable. Our servers sit behind firewalls that block unauthorized access, and we log every login attempt with device fingerprints to flag suspicious activity. Cookies track your session so you stay logged in across pages; you can clear them in your browser settings, though that will end your session and require a fresh OTP login. We keep transaction records for the minimum period required by regulation, then purge them from active storage.

Encrypted Storage We hash passwords and encrypt wallet identifiers so they are never stored in plain text. Even our own support agents see only masked versions of sensitive fields when they pull up your account to help with a payment query.
Session Cookies A session cookie keeps you logged in while you switch between slots, live tables and the sportsbook. It expires when you close the browser or after thirty minutes of inactivity, whichever comes first, forcing a fresh OTP login for the next visit.
Transaction Logs Every bKash, Nagad and Rocket deposit or withdrawal generates a timestamped record that links your account ID, the amount, the wallet reference and the session IP. We keep these logs for regulatory audit, then delete them after the required retention period unless a dispute remains open.
Data Requests You can request a copy of your personal information, ask us to correct an outdated mobile number, or submit a full account-deletion request. We verify your identity with the registered phone number and wallet details, then complete the action within the timeframe set by local regulation.
PRIVACY QUESTIONS

Contact Us About Your Data

If you want to review the personal information we hold, request a correction, or ask us to delete your account data, reach out through any of the channels below. Our support team will verify your identity using your registered mobile number and wallet details, then process your request within the timeframe allowed by local regulation. We respond to data-access inquiries during business hours and handle deletion requests once any pending withdrawals or compliance checks are complete.

Live Chat Open the chat widget in your account dashboard and ask for the privacy team. An agent will confirm your identity with your registered mobile number, then guide you through viewing, updating or deleting your personal information on file.
Email Support Send your data request to our support address from the email linked to your btv9 account. Include your username and registered mobile number so we can verify ownership before releasing or amending any personal records.
Account Settings Log in and navigate to Privacy Controls under your profile. You can review the data categories we store, download a copy of your transaction history, or submit a formal deletion request that queues for review once all active sessions close.

Common Questions About Your Data

We collect your mobile number, email address, date of birth, and the wallet identifier you use for bKash, Nagad or Rocket deposits. We also log your device type, IP address and session timestamps to verify withdrawals and prevent duplicate accounts in line with regional rules.

We share transaction details only with the payment processor handling your bKash, Nagad or Rocket transfer, and with regulators when required by law. We do not sell your personal information to marketing companies or data brokers under any circumstance.

We retain your account records for the minimum period required by applicable regulation, usually to satisfy audit and dispute-resolution obligations. Once that period expires and no open dispute remains, we delete your personal information from active storage and retain only anonymized transaction summaries for statistical reporting.

Yes. Log in to your account, go to Privacy Controls under your profile, and select Download My Data. We will generate a file containing your registration details, transaction history, login timestamps and wallet identifiers, then send it to your registered email address within two business days.

We use a session cookie to keep you logged in across pages and an analytics cookie to measure which games are opened most often. You can disable cookies in your browser settings, but doing so will end your session and require a fresh OTP login each time you visit the platform.

Navigate to Privacy Controls in your account settings and click Request Account Deletion. We will verify your identity using your registered mobile number, then process the deletion once any pending withdrawals clear and compliance checks close. The process typically completes within seven business days, and we will send a confirmation email to your registered address.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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